Show All Answers

1. How often do I get a water bill?

Water bills are sent out on a quarterly basis. 

• Area 1 bill dates are: Jan/April/July/Oct
• Area 2 bill dates are: Feb/May/Aug/Nov
• Area 3 bill dates are: March/June/Sept/Dec

2. Who can I talk to if I have questions about my water bill?

For questions about your water bill, please call (708)-389-0200, and select option 5 to speak with someone.

3. What is included in my water bill?

Included in the water bill are the following fees: Water, Sewer, Garbage, Administration Fees, and Infrastructure fees. 

Water is metered into your home at $9.00 per one thousand gallons, with a minimum charge of $54.00 for 6,000 gallons. 

There is a sewer charge of $4.76 per month, plus a charge of $0.74 for every thousand gallons of water. This covers sewer maintenance and rehabilitation.

4. I am new to Midlothian, how do I establish water service?

To start water service, 

1. $50 water deposit is required for all single family residences. For multiple family dwellings the deposit is $50 per living unit. This water deposit is held in escrow and applied to your final bill.
2. $100 water deposit is required for each business property, for each business unit involved.
3. $50 water deposit is required for multiple dwellings, for each living unit.

5. How can I make my water bill payment?

Village of Midlothian has partnered with Payment Service Network. Through the PSN system you will be able to print receipts, view payment history, edit preferred payment methods, and change the date of or cancel Auto-Pay. If you like, you can also choose to start receiving e-bills or paperless billing! 

• You can pay by credit or debit card as well as make electronic payments from your checking or savings account with PSN. 
• The Village does not take payments over the phone. However, you can make a payment over the phone by calling PSN at (877)-885-7968. 
• You can also drop off a payment in our drop box, located at the bottom of the ramp at the Village Hall.

6. Who do I call if there is a water main break or sewer issues?

For water main break or sewer issues, call Public Works at (708)-389-9658.

7. How do I cancel my water service?

To cancel service, contact the Water Billing Department concerning your water account when moving or to cancel service for any other reason. The final water bill amount will be deducted from the initial water deposit In addition; the department will need your forwarding address for your final bill or possible refund due you. Please contact the Water Billing Department at (708) 389-0200 option 5 for additional information.